Refund & Cancellation Policy

Billing status: During launch or promotional periods, PRO features may be free. When paid billing is enabled, prices are shown on the Pricing page and in Dashboard → Subscription (currently ₹999/month or ₹9,590/year, subject to change with notice).

Payment processor: Subscriptions are billed through Razorpay. By subscribing you also accept Razorpay's terms where applicable.

Cancellation: You may cancel anytime from Dashboard → Subscription. Cancellation takes effect at the end of the current paid billing period — you keep PRO access until that date. We do not refund unused partial months except where required by law.

Free trial / free launch: If no charge was made, cancelling simply stops future billing when paid plans begin; no refund applies.

Failed renewals: If a renewal payment fails, access may be restricted until payment succeeds. Contact us if you believe a charge was made in error.

Refund requests: Subscription refunds are considered on a case-by-case basis for duplicate charges, proven billing errors, or as required by applicable consumer law. Email roshan@shopifire.in within fourteen (14) days of the charge with your restaurant name, invoice/payment ID, and reason.

See also Subscription & Billing Terms.

When a customer orders through your Shopifire QR menu, the sale is between the customer and your restaurant. Shopifire provides ordering software only.

• Cash / pay-at-store: Handle refunds directly with the customer per your policies.
• Online payments (Razorpay): Refunds must be initiated by you (or your authorised staff) according to Razorpay and your bank's processes. Shopifire does not automatically refund diner payments on your behalf unless a specific feature is provided in the dashboard.
• Wrong orders, quality issues, or non-delivery: Resolve with the customer directly. Document refunds in your records for tax and accounting purposes.

We recommend displaying your restaurant's refund/cancellation rules on your menu, receipt, or premises.

Deleting your restaurant or account does not automatically refund an active subscription period. Cancel the subscription first, then delete data if desired. Data deletion is described in our Privacy Policy.

Unauthorised chargebacks on diner payments may affect your Razorpay linked account. Subscription chargebacks will be investigated; fraudulent disputes may result in account suspension.

Questions: roshan@shopifire.in · Support & contact